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  • Zimbabwe
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PLEASE SELECT THE COUNTRY WHERE YOU WOULD LIKE
YOUR ORDER DELIVERED TO: Zimbabwe

Or continue shopping for delivery in Zimbabwe

+971 4 885 8737 customercare@bateel.com

FAQs

 

MY ACCOUNT

Do I need to set up an account?

You do not need an account to shop at Bateel. However, you will be able to enjoy a whole host of additional benefits if you register with us, such as:

  • Reviewing your past purchases.
  • Adding the products to your Wish List and emailing items to friends for their reference.
  • Previewing new collections and receiving emails on our latest news.
  • Saving your address and card details for a faster shopping experience when you visit us next time.
  • Creating a delivery address book to make gifting super easy.

We take data protection very seriously at Bateel. Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer technology. Your card details and passwords are not available to any of our employees. However, please do note that it is your responsibility to keep any Website passwords or login codes issued to or chosen by you confidential.

 

What should I do if I am having trouble logging into my account?

If you are a registered user and forget your password, click on "forgot password" and you will receive an email with instructions on how to reset it. For any other technical difficulties, please contact our customer service team on customercare@bateel.com and they will endeavour to assist you.

 

Once signed in, you can access your account details by clicking on your name in the top right hand side of the page. Once you have accessed your 'account', you can go to 'account information' to update your details.

PLACING AN ORDER

Using the search bar in the top right hand corner of the page, you will be able to search by the type of product you are looking for. You can also use our Shop Now filters down the left hand side of the product category pages to help you find the perfect gift for your special someone or budget.

In rare cases, a product may be available when you place an order but sold out by the time we process the order. Should this happen, our customer service team will notify you directly and at the earliest opportunity.

In rare cases, a product may be available when you place an order but sold out by the time we process the order. Should this happen, our customer service team will notify you directly and at the earliest opportunity.

It couldn’t be easier to make a purchase with Bateel. Browse the site via the product categories i.e Dates, Gourmet Food, Gifts, etc. Click on your desired item, select the size and click ‘Add to Cart. Your chosen item will appear in your shopping cart shown on the top right of the page.

Simply continue shopping by clicking on the next product category you wish to explore. When you are ready to place your order, select the Checkout option in the top right of the page.

Follow the simple prompts to complete the checkout process. For further help or technical issues, please contact our UAE customer care team from 9am-6pm on +97148858737 or email customercare@bateel.com.

 

Currently we do not offer Gift Cards. However, we will be developing this service in the future so check in regularly for further updates online.

 

We accept payment using all major credit and debit cards.

 

The currency will default to the currency of the region you are shopping in which you can change at the top right hand side of the homepage.

 

After placing your order, you will receive an email to inform you that your order has been received. However, this does not mean that your order has been confirmed and shipped. If paying by payment card, your order will only be accepted once your card payment has been approved, the delivery address has been verified and the items are located and shipped. From here, you will then receive a second email from us confirming your order. In the event of a problem however, you will quickly be informed and your payment will not be processed.

 

All orders are processed within one working of receiving them. In rare cases due to stock availability or large quantities requested, this may take one to three working days.

 

Please contact our UAE customer care team from 9am-6pm on +97148858737 or email customercare@bateel.com and they will endeavour to meet your requirements.

 

Please contact our UAE customer care team from 9am-6pm on +97148858737 or email customercare@bateel.com if you have not received your order within 5 working days.

 

Our UAE customer care team will be happy to assist with changing your delivery address should you have made an error. Contact them from 9am-6pm on +97148858737 or email customercare@bateel.com.

 

Currently no, not online. However, if you have made a mistake and notice immediately, please contact our UAE customer care team on from 9am-6pm on +97148858737 or email customercare@bateel.com who will do whatever they can to assist you, assuming the order has not been dispatched already.

 

Yes, simply call us with the details of the items you wish to order. Our UAE customer care team is available between from 9am-6pm on +97148858737 or email customercare@bateel.com.

 

SHIPPING

A tracking number will be provided by SMS. You will then be able to use the tracking number to track your order by contacting our UAE customer care team from 9am-6pm on +97148858737 or email customercare@bateel.com.

 

Shipping is automatically calculated as you process through the Checkout steps.

 

Unfortunately we can only currently ship to one address per online order. Should you need to ship to multiple addresses, please contact our UAE customer care team from 9am-6pm on +97148858737 or email customercare@bateel.com.

 

Due to customs restrictions, unfortunately we are not able to ship all of our products to every location. As you shop, items with delivery restrictions are highlighted. Should we think we will have any problems in fulfilling your order, you will quickly be contacted by our UAE customer care team and your payment will not be processed.

 

RETURNS

Unfortunately since all products are food-related, we are unable to accept any returns. 

 

We pride ourselves on the highest quality, premium gourmet products at Bateel. So, if your product is damaged or has a fault, we want to know about it. Please contact our UAE customer care team from 9am-6pm on +97148858737 or email customercare@bateel.com.

 

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